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| 1. What are the procedures involved in
selling my airline frequent flyer miles to Award Traveler? |
 |
Award Traveler emails,
phones or faxes the itinerary and terms to you.
|
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Either you or Award Traveler makes
the reservation. You will ticket in person, by phone or online. |
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If e-ticketing,
Award Traveler will Federal Express you a cashiers check or
postal money order upon airline confirmation of ticketing.
We can also wire transfer payment to your bank account
or
transfer funds from our PayPal Verified Premier Account. |
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You may send us paper tickets
Federal Express Cash On Delivery (COD).
Federal Express and other couriers do
not offer international COD service. |
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| 2. What if Award Traveler's buyer cancels
after I order the ticket and before Award Traveler pays me? |
| This situation rarely occurs. If it should
happen we reimburse any fees you may have already paid
the airline and courier. We also reimburse the airline redeposit
fee when you return the unused ticket to the airline for mileage
credit. Award Traveler will also pay you a reasonable amount to
compensate for wasting your time.
After the airline returns the miles to your account you may
choose to order another ticket per our request. |
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| 3. What if Award Traveler's buyer cancels
after Award Traveler pays me? |
| Award Traveler doesn't ask you to return our payment
for your unused award ticket. As in Question #3, we will
ask you to order another ticket on our behalf after the
unused ticket has been redeposited and the mileage re-credited.
Again, we will pay you a reasonable amount for your time and
reimburse additional expenses upon receipt of the new
ticket. |
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| 4. Why should your problem in Questions
#2 and #3 concern me? |
Award Traveler's clients pay in advance and understand
that their award tickets are nonrefundable. Nevertheless,
people can become very unpleasant about demanding refunds.
If you're unwilling to redeposit and re-issue award tickets please tell
us in advance. Cancellations don't happen often
but health
problems and other events change travel plans. |
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| Buy Airline Tickets |
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| 1. What are the procedures involved in
buying airline frequent flyer awards from Award Traveler? |
|
Please read our Terms
and Pricing page before requesting an airfare.
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Your payment and ticket
are non-refundable and payment in advance of ticketing
is required.
We understand that poor health and
other unexpected events may force you to cancel
your trip
but frequent flyers are often reluctant
to redeposit unused tickets for mileage credit and
then
re-order tickets in your name or other passenger
name(s).
Try to re-schedule. Your award tickets
are generally valid for one year from the ticketing
date. |
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| Other |
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| 1. Can I buy miles from Award Traveler to add to my account? |
| Award Traveler does not sell frequent flier miles.
Many airlines sell miles to their frequent fliers. |
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| 2. Can I trade my miles for award
tickets? |
| We handle the sale of miles and purchase
of award tickets as two separate transactions. |
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